Welcome

How can we help?

Shop is a free app for iOS and Android devices that you can use to make your online shopping experience better. Learn more about Shop’s features from the following help articles:

Popular articles

Your information in Shop Pay

Shop Pay helps you check out faster when you’re shopping in participat...

How delivery tracking works

For orders that have a valid tracking number, Shop provides you with d...

Order inquiries

Do you have questions about an order you’re tracking with Shop? You ca...

Browse all topics

Your account

Change the primary email address attached to Shop Connect more email addresses or an Amazon account to Shop Deactivate your account

Shop profiles

Follow a store Shop from the stores that you follow Browse and buy in Shop

Delivery tracking

How delivery tracking works Order sources Add delivery tracking information manually

Shop Pay

Your information in Shop Pay Opt in to Shop Pay at checkout Opt in to Shop Pay in Shop

Installments

Eligibility and limitations Pay in installments with Shop Pay Manage payments for installments with Shop Pay

About shop

What is Shop? Offset carbon by planting trees How your carbon offsets are calculated

More ways to get help

Contact customer support

Shop Pay

Merchants

Shop for iOS and Android